Thursday, March 08, 2007

Irritating Insurance Broker

It's time to renew my home insurance so I decided to look things over to make sure I'm getting the best possible deal. I found a broker agency that would do this for me, for free. Well, to begin with I presumed. If they'd found a good insurance I would accepted it through them and I assume they would have got a piece of the deal. They phoned up and a woman told me about a deal for £55-60 a year that she thought would be the best. When I asked her if she could send me a specification I was told this wasn't possible, but that I could sign up, read the papers I was sent and then cancel the policy if I wished since there is a 14 day return period. This didn't appeal to me, so I asked her If I could think about it and phone her back the next day, when I wasn't at school, in the after noon. She said she could phone me, but insisted and she gave me her direct number. I finished of the conversation with a "I'll get back to you tomorrow." which I fully intended to do. I went on line to see if I could find the information I wanted on the policy myself and so I did. The policy turned out to be less satisfying and after having spoken to my present day insurers I was sure I wasn't interested. Speaking to my mum she said I could ignore phoning the young lady - but I insisted I had to as I had made a promise Then this morning at 11 my phone rang. Screening the call I recognised the number as that of the agency and I got somewhat annoyed. Not much later the phone rang again, this time a withheld number (which is how Linus' office number is shown) and I answered. It was her: "I see in my calender we were to contact you today!". No. I was to phone YOU. We decided so specifically. "Really?" Yes. You gave me your direct number. "Oh dear, well I can phone back later." That won't be necessary, I said in a contained and cool manner, I can tell you right now that I am not interested. Thank you and good-bye. Now I appreciate that her job probably sucks and I can't blame her for trying to a certain degree. I did, after all, contact them first. BUT I believe my wishes should have been respected to begin with. Slyly withholding once number shows an understanding of not being quite in the right. I couldn't have made my self more clear about what I wanted. If I hadn't phoned by tomorrow THEN I could accept them phoning me but this was just not OK. Not the way to get customers. Well, at least not me. Grrrr...

On a more pleasant not Linus will be here in 6h and I will be in a much better mood once he's arrived. But until then..

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